Frequently Asked Questions

We understand that you may have questions about our perfumes, ordering process, delivery, and services. This FAQ section is designed to provide clear and helpful answers to the most common queries. Our goal is to make your shopping experience smooth, transparent, and hassle-free so you can shop with full confidence.

Ordering & Shopping

Q: How can I place an order?

You can easily place an order by selecting your desired product and proceeding to checkout with your details.

Q: Can I modify my order after placing it?

Yes, you can request changes shortly after placing the order by contacting our support team.

Delivery

Q: How long does delivery take?

Delivery usually takes a few working days depending on your location.

Q: How can attorneys access client medical records?

A: Attorneys can access medical records and updates securely through our dedicated attorney portal. Contact us to learn more about portal access. 

Products

Q: Are your perfumes original?
Yes, all our perfumes and ouds are 100% authentic and carefully selected.
Q: What is a tester product?

Testers are original fragrance samples used to try scents before buying full-size bottles.

Support

Q: How can I contact customer support?

You can reach us through email or contact form for any assistance.

Q: What if I receive a damaged product?

We ensure proper handling, but in rare cases, contact us for a quick replacement or solution.