Returns & Refunds
At PalsHub Fragrances, customer satisfaction is important to us.
If you are not fully satisfied with your purchase, you may request
a return or refund according to the terms below.
Eligibility for Returns
- Items must be unused and in their original packaging.
- Return requests must be made within 7 days of delivery.
- Products damaged due to misuse are not eligible for refunds.
-
Opened or used fragrance products may not qualify for returns
due to hygiene reasons.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item,
please contact us within 48 hours of delivery with clear
photos of the product and packaging.
Refund Process
Once your returned item is inspected and approved,
your refund will be processed to the original payment method
within 5–10 business days.
Non-Refundable Items
- Used or opened perfumes
- Gift cards or promotional items
- Products purchased on final sale
Shipping Costs
Shipping charges are non-refundable unless the return is due
to our mistake or a damaged product.
Policy Updates
PalsHub Fragrances reserves the right to update or modify
this Refund Policy at any time without prior notice.
